Maximise customer satisfaction and sales using text analytics to pull insights out of customer feedback. Unlock insight from web and enterprise content to reduce customer churn. Seize upon shifts in preference and sentiment to improve quality and drive innovation.
Better understand motivations and trends in behavior and perceptions. Predict and anticipate changes in your customers, human resources, suppliers, partners and competitors. Apply behavioural sciences to improve leadership and teamwork. Pinpoint conversations, people and teams of interest. Spot trends before they impact your objectives. Target interventions to improve individual outcomes and team performance.
Text mining applies data mining automation to make sense of the natural language found in many sources of enterprise content and Big Data. Why waste time? 60,000x faster than a human, more accurate than two humans, and 80% of the time it's flat out smarter. Extract the meaning, tone and so much more from any text you need to analyse. Discover and present knowledge - facts, business rules and relationships - that are otherwise locked-up inside unstructured data in text formats.
Combine your business intelligence with our complete cloud-based sentiment and text analytics solution.