Share interactive reporting and dashboard views of the most important IT performance indicators. Drill-down into projects, teams and processes across time. Give tech support the tools they need to innovate.
Get control of your case activity. Help the helpdesk get better visibility of trends in past and present IT cases to protect against future work spikes. Justify team headcounts. Generate visual, quantifiable evidence of results to stakeholders. Use analytics to motivate team members.
Measure quantity and durations of cases and staff over time by category, office, product type, or any other dimension. Use analytics to score and visually model people and processes to determine what or who might be causing productivity to slip. Model average response times and case resolution times.
Support developers and programmers using lean development models with interactive dashboards and up-to-date project decision data. Track development roadmap progress visually and share dashboards on the Internet or on your intranet. Know where the most time is spent, isolate potential problems for early resolution.
Source software assets more strategically and treat them like any other contract. Manage lifecycle costs of IT assets and spot underused hardware and software. Avoid paying for excess capacity and unnecessary maintenance contracts by tracking historical usage and prioritising technology resources to support strategic priorities.